Policies

 

 

Privacy Policy

 

Information We Collect and How We Use It

Individuals may choose to provide personal information (such as name, contact details and payment information) through this website, in our Store and through the other channels described below. Here are the ways you may provide the information and the types of information you may submit. We also tell you how we may use the information.

 

Our Website

 

Shopping

You may be able to purchase One Race Clothing and gift cards on this website. To process your purchase, we ask for information such as your name, billing and shipping address, telephone number, email address and payment card information. We use this information to process your purchase, confirm your order and deliver the items to you. If you give us permission, we also may use your contact information to communicate with you about our products, services and promotions.

If you purchase an item or gift card on this site or ask us to deliver your purchase to someone else, we ask for the recipient’s name, postal address and email address. We use this information to send the gift card or item to the recipient. If you ask us to do so, we also may use this information to notify the recipient of your gift before it arrives.

 

Surveys, Sweepstakes and Promotions

On this website, you may be able to participate in surveys, sweepstakes and other promotions. If you choose to participate in these promotions, we may ask you for information such as your name, email address, postal address and telephone number. We use the information you provide to administer our contests, sweepstakes and other promotions. We also may use the information to communicate with you about our products, services and promotions, but only if you have given us your consent to do so.

Blogs

You may be able to submit comments to blogs we host on this website. You may include personal information in your comment, and you also may submit your name with your comment. We use your name to identify you as a commenter.

Contact Us

If you communicate with us through the “Contact Us” link on this site, we may ask you for information such as your name, email address, zip code and telephone number. We use this information to respond to and communicate with you about your questions and comments.

 

Information We Share

We do not sell or otherwise disclose personal information about our customers, unless specifically instructed to.

Children’s Privacy

This website is not directed to children under the age of thirteen and we do not knowingly collect personal information from children under the age of thirteen on the site. If we become aware that we have inadvertently received personal information from a visitor under the age of thirteen on this site, we will delete the information from our records.

Shipping & Cancellations

Note: Customers can expect their items to arrive by the estimated delivery date, which is shown for each item during checkout and included in your order confirmation email. Your items may arrive sooner than the estimated delivery date. Please also note that the estimated delivery date is an estimate only and is not guaranteed.

Shipping Method: Pending order verification and credit approval, orders will arrive as specified below. Orders placed with Economy or Standard shipping will ship within 1-5 business days and orders placed with an expedited shipping method will ship within 1 business day. Saturday, Sunday and holidays are not considered business days. One Race reserves the right to send packages via other shipping methods based on the shipping destination as long as orders will still arrive within the arrival times outlined on dailynewsone.com

Economy: arrives within 7-10 business days of shipping: $5.00. $5 Flat Rate Shipping offer applies to Economy shipping orders only. If you choose to ship Economy and are shipping to multiple addresses, you will be charged $5 per address.

Standard: arrives within 5-7 business days of shipping: $8.00. $8 Flat Rate Shipping offer applies to orders shipping Standard delivery only. If you choose to ship Standard delivery and are shipping to multiple addresses, you will be charged $8 per address.

2-Business Day: arrives within 2 business days if placed by 3 PM ET: $20.00. If you choose 2-Business-Day , a $20 flat rate will be charged for all orders.

Next Day: arrives next business day if placed by 3 PM ET: $25.00 If you choose Next Day , a $25 flat rate will be charged for all orders.

Saturday: arrives on Saturday if placed between 3:01 PM ET Thursday – 3 PM ET Friday: $35 Saturday delivery is not guaranteed to remote rural areas in the United States* If you choose Saturday delivery, a $35 flat rate will be charged for all orders. Shipments of orders to Alaska, Hawaii, Puerto Rico, US Virgin Islands, Guam, Marshal Islands, Northern Mariana Islands, Samoa and any P.O. boxes are shipped via U.S. Postal Service Priority Mail. Economy, 2-Business-Day, Next Day, and Saturday delivery options are not available for these destinations. Please allow 5 to 10 business days for delivery to these destinations.

*To ensure prompt delivery, orders placed with the Saturday delivery option will be shipped via the Next Day option if placed outside of the hours specified above. Saturday delivery is not guaranteed to remote rural areas in the United States.

Shipments to Alaska, Hawaii, Puerto Rico, US Virgin Islands, Guam, Marshall Islands, Northern Mariana Islands, Samoa and any P.O. boxes are shipped via U.S. Postal Service Priority Mail. Economy, 2-Business-Day, Next Day and Saturday delivery options are not available. Please allow 5 to 10 business days for delivery.

Please note: orders greater than 30 units are not eligible for expedited shipping (2-Business-Day, Next Day or Saturday delivery). If you have concerns regarding this policy, please contact our Customer Service Representatives at 708-378-3719/314-201-1470

Please note: Pre-Order allows you to order items that are not immediately available for shipping and, therefore, won’t ship until a later date. You can expect your pre-ordered items to arrive by the expected delivery date, which is shown for each pre-order item during checkout and included in your Pre-Order confirmation email. Pre-ordered items may arrive sooner than the expected delivery date. Please also note that the expected delivery date is an estimate only and is not guaranteed. You will be notified via email if there is an issue that will delay your delivery beyond the expected delivery date.

Shipping Rates

Shipping rates are calculated according to shipping method

Shipping Method

Rate

Economy

$5

Standard

$8

2-Business Day

$20

Next Day

$25

Saturday

$35

Each address you instruct us to ship to, including gift-recipient addresses, is considered a separate order and is subject to applicable shipping charges.

Gift cards are shipped separately free of charge.

When you choose the Economy delivery option, packages are delivered Monday through Saturday.

When you choose the Standard delivery option, packages are delivered Monday through Saturday from 9:00 am to 8:00 pm to residential addresses.

Orders sent by 2-Business-Day or Next Day shipping methods are delivered Monday through Friday from 8 A.M. to 4:30 P.M. We recommend choosing 2-Business-Day or Next Day delivery if you are shipping your package to a business address.

Orders placed with Saturday delivery will arrive Saturday if placed between 3:01 PM ET Thursday and 3:00 PM ET Friday. If an order is placed outside of these hours, it will be shipped via the Next Day delivery option. We do not recommend choosing Saturday delivery if you are placing your order outside of these hours.

You will be asked to provide a telephone number on the shipping page of checkout, which is important in the event the courier needs to arrange a delivery time with you. You will also be asked to provide an email address, to which we will send confirmation that your order was placed.
***Delivery schedules are estimated. Actual delivery times may vary depending on shipping locations. When estimating package delivery time, please allow time for credit approval, address verification and order processing.
***Because your order is processed as quickly as possible, you have up to 15 minutes before your order is fully processed to cancel your order. If the cancel option is available, you will find a button next to your order on the order tracking page at the following link:

Your satisfaction is very important to us. If you have any questions, please call us at 708-378-3719 or email us at oneraceco@gmail.com

Returns & Exchanges 

We want you to be satisfied with your One Race purchases. If that’s not the case, we’ll gladly accept merchandise for return or exchange, provided it:

  • Is in new condition
  • Hasn’t been washed, worn or altered
  • Is accompanied by the original invoice
  • Is returned according to the schedule below

TIMING FOR A RETURN OR EXCHANGE

Within 30 Days:
Full-Price Items
Gifts You Received
Sale Items

ALLOW UP TO 2 WEEKS TO PROCESS YOUR RETURN OR EXCHANGE

It could take up to 2 weeks for us to receive and process your return or exchange. We will credit your original form of payment unless otherwise specified.

Purchase with Credit Cards:
Any credit will be refunded to the original tender.

Purchases with PayPal or PayPal Credit:
PayPal purchases will be reimbursed directly to your PayPal or PayPal Credit account.

FLAT RATE RETURN SHIPPING

Shipping Fee:
We will deduct $5 from your refund if you use the pre-paid return label provided. If you pay the return postage yourself, you will not be charged a fee.